Calling tips

Dial 9-1-1 only for emergencies such as crimes in progress or serious illness or injury. Use the 7-digit non-emergency number for all other calls.

Non-emergency phone number:

Speak clearly into the telephone and speak directly to the 9-1-1 operator. Speak in plain English – don't use police jargon.

Don't talk with other people while on 9-1-1, and don't put the 9-1-1 operator on "hold".

Know the exact location (building number, street name and suite or apartment number, or street intersection) where help is needed.

Street address:

Give your name, address and telephone number, even if it is different from where help is needed. This is in the event the responding officer or firefighter needs more detailed information later. If you don't wish to have an officer see you, simply tell the 9-1-1 operator.

Tell the 9-1-1 operator exactly what you see, hear or smell (in case of fire). Don't assume the 9-1-1 operator already knows why you are calling.

Answer all questions the 9-1-1 operator asks. They need the information not only for your safety, but for the safety of responding police, fire and rescue personnel.

Don't hang up the telephone until asked to do so by the operator. The 9-1-1 operator may be able to give important instructions before emergency personnel arrive.

Once you have given all the information, don't call back, "to see if help is on the way."